Customer service Assignment Example | Topics and Well Written Essays - 2000 words

Customer service - Assignment casefuljectives of the infixed customers with that of the outside(a) stakeholders such as, supply chain, in grade to significantly contribute towards satisfying expectations of the last-place consumers.The paper evaluates the case of WalMart, a global retailer, where it would focus on the way in which the company meets inescapably and expectations of the internal customers. WalMart as a global retailer operates on the basis of a total manpower of around 2.2 million. In the United States alone, the company employs approximately 1.3 million people. The company operates through a bulky number of stores located worldwide, which function based on empowering the people to work for enhancing the status and position of the kind communities (Wal-Mart Stores, Inc., 2014).Internal customers related to a business organization constitute the different members and stakeholders that contribute in effectual accomplishment of the business objectives. Relating t o a retail organization, individuals that help in running the business are set as the potential internal customers. The management is required to properly understand and meet the expectations and needs of the internal customers such that internal individuals or the staff related to the different departments and the supplier groups are largely motivated to satisfy business objectives of the retail organization. Furthermore, the management is also required to generate effective service slant standards, thereby designing the training and evaluation programs so as to help in assessing and enhancing performance aim of the staff so as to generate greater retail productivity (Wrice, 2004). Internal customers are identify as individuals or groups in an organization who manage the product or service in order to make the same ready for external customers. Hence, the staff operating in the production line or the sales staff dealing with semi-processed products and services is recognized as internal customers. Similar to external